As an IT Administrator, the best offer a storage vendor can make you is Technical Support that leaves your nights and weekends free of any worries. That’s exactly what we deliver. We offer reliable, powerful and innovative products powered by Syneto Storage OS. As a Syneto customer, you get much more than that. You get top quality support. Here are three promises we make to our customers:
So, how does our tech support make a difference for you? First, we’ll try to fix any possible issues before you’ll even notice them or they become bottlenecks. Second, if problems show up, we solve them fast and for good.
Introduction over. Here’s the three things that make our Tech Support special:
We invest a lot of time and care in providing excellent technical support resources. On our website, we have two sections containing information that can be accessed anytime.
You can find detailed guidelines, instructions and quick answers to any issues you might have:
Our Storage OS includes powerful analytics engine which allows us to:
Our technical support is based on a three-level plan: Basic, Advanced, Premium. We provide Support 24 hours a day, 7 days a week.
With Syneto, there’s no Level 1 support and call-centers standing in the way of getting your issue solved. Your support tickets and calls are answered by directly our support engineers. If needed, your issue will be taken care of by the developers of Syneto Storage OS themselves.
Let’s set the words aside and let the statistics do the talking:
Average ticket response time
Average time a ticket is solved in
You can easily reach us by phone, email, chat or through our support portal (directly from your appliance’s interface).
With Syneto, you’ll get rid of any complications you had before. As Silca’s IT Manager put it at our Partner Gala 2016:
“Syneto means no more sleepless nights!”
We couldn’t have said it better than that.