Customer Support

Simple, fast and safe support for your Syneto. You won’t need us often, but we’re always here for you!

syneto-website-2023-support-page-cover-image-export-3-grey

Customer Support

Simple, fast and safe support for your Syneto. You won’t need us often, but we’re always here for you!

SUPPORT PORTAL SUPPORT GUIDE

syneto-website-support-page-support-benefits-image

Your Syneto benefits from a comprehensive customer
support and hardware plan which is built on a foundation of
simplicity, speed and security

Dedicated multi-channel support (web portal, remote, telephone).
Complete hardware & software coverage (on-site and remote).
Multiple, scalable support plans (for organizations of all sizes).
Multiple language support (English, Italian and Spanish)
98% customer satisfaction rating (2021 data).

“Syneto customer support engineers were very responsive.” “The ticket was picked up quickly and the issue solved in record time. Awesome service!”
Alberto Radaelli
IT Manager BT Group

SerenITy. Relax, we’ve got this!

Simplified support experience

Critical alerts on your Syneto automatically open a ticket. Syneto support engineers can reach out proactively and start working on the problem right away based on existing diagnostic system data.

Accelerated resolution times

With SerenITy, issues are resolved 40% faster. The service monitors and analyzes system data to proactively identify issues. Support engineers can solve them even before they become a threat to your infrastructure.

Syneto Support Phone Numbers

We want to offer you the support you deserve. That’s why our support specialists are available 24/7, with local language support in Italian, Spanish and English. So, how can we help you today?

For customer support in Italian call the number below:

+39 030 553 7125

For customer support in Spanish
call the number below:

+34 910 78 33 19

If you are calling from the UK and
require assistance in English call:

+44 117 456 5656

If you are calling from the USA and
require assistance in English call:

+1 929 955 1467

Customer support plans

At Syneto, we understand that our customers rely on efficiency and uptime for all ofour technologies.
We have therefore extended the following support services to all of our customers, for all available support plans.

Pro Support

Micro companies, basic infrastructures

Standard time
09:00 > 18:00 (Mon > Fri)

Company contacts
Number of authorized contacts

First response
Analysis and 1° level response

P1-P2-P3-P4: 2 hours

Software updates
Release, update and patch SynetoOS

Hardware maintenance
Server and components replacement

Remote assistance
AnyDesk® remote assistance

SerenITy service
Pro-active server monitoring

SuperPro Support

Small-medium companies, standard infrastructures

Standard time
09:00 > 18:00 (Mon > Fri)

Company contacts

Number of authorized contacts

First response
Analysis and 1° level response

P1: 1 hour
P2-P3-P4: 2 hours

Software update
Release, update and patch SynetoOS

Hardware maintenance
Server and components replacement

on-site

Remote assistance
AnyDesk® remote assistance

SerenITy service
Pro-active server monitoring

Supporto hypervisor
Assistance on VMware® issues

Reports and analyzes
Root cause and performance analysis

Mission Critical

Medium-large companies, critical infrastructures

Standard time
09:00 > 18:00 (Mon > Fri)

Extended time
H24 / 365 days per year

Company contacts
Number of authorized contacts

UNLIMITED

First response
Analysis and 1° level response

P1: 30 minutes
P2-P3-P4: 1 hour

Software update
Release, update and patch SynetoOS

Hardware maintenance
Server and components replacement

on-site

Remote assistance
AnyDesk® remote assistance

Servizio SerenITy
Pro-active server monitoring

Hypervisor support
Assistance on VMware® issues

Reports and analysis
Root cause and performance analysis

Phone support
Dedicated and direct Syneto line

Syneto Customer Support Resources

You won’t need us often, but we’re always here for you! Because we go above and beyond simple support.

Resources, including extensive product documentation, user manuals, advisories and other helpful information are available on the support portal on your Syneto Central cloud account.

Download the Support Quick Reference Guide for an in-depth look at the Syneto support services.