Customer Support

 

Customer Support

 

Simple, fast and safe support for your Syneto. You won’t need us often, but we’re always here for you!

SUPPORT PORTAL SUPPORT PLANS

 
Customer Support

Customer Support

Simple, fast and safe support for your Syneto. You won’t need us often, but we’re always here for you!

 

SUPPORT PORTAL SUPPORT GUIDE

 


Your Syneto benefits from a comprehensive customer
support and hardware plan which is built on a foundation of
simplicity, speed and security

 

  • Dedicated multi-channel support (web portal, remote, telephone).
  • Complete hardware & software coverage (on-site and remote).
  • Multiple, scalable support plans (for organizations of all sizes).
  • Multiple language support (English, Italian and Spanish)
  • 98% customer satisfaction rating (2021 data).
  •  
  • “Syneto customer support engineers were very responsive.” “The ticket was picked up quickly and the issue solved in record time. Awesome service!”
    Alberto Radaelli
    IT Manager BT Group

SerenITy. Relax, we’ve got this!

syneto-symphony-new-icon-set-2023_Technical-Support

Simplified support experience

Critical alerts on your Syneto automatically open a ticket. Syneto support engineers can identify and start working on the problem right away based on existing diagnostic system data.
syneto-symphony-new-icon-set-2023_Fast-Technical-Support

Accelerated resolution times

With SerenITy, issues are resolved faster. The service monitors and analyzes the system to identify issues as they appear, eliminating the time required for an issue to be identified.

Syneto Support Phone Numbers

We want to offer you the support you deserve. That’s why our support specialists are available 24/7, with local language support in Italian, Spanish and English. So, how can we help you today?


For customer support in Italian call the number below:

+39 030 553 7125

For customer support in Spanish call the number below:

+34 910 78 33 19

Customer support plans

At Syneto, we understand that our customers rely on efficiency and uptime for all ofour technologies.
We have therefore extended the following support services to all of our customers, for all available support plans.


Syneto Customer Support Resources


You won’t need us often, but we’re always here for you! Because we go above and beyond simple support.

 

Resources, including extensive product documentation, user manuals, advisories and other helpful information are available on the support portal on your Syneto Central cloud account.

Download the Support Quick Reference Guide for an in-depth look at the Syneto support services.

Customer Support Guide 

Version: 2.2.2

Type: Guide

Format: PDF Document


HYPER Core 3000 H/H2/AF G4

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Mid-size to Large Private Clouds, CPU & Storage Demanding Applications, BC-DR, File Storage.
Compute Options Highest Frequency

Dual Intel® CPU

Xeon® 4th Gen.
Gold 5420+

28 Cores

Base: 2.00 GHz
(Turbo: 4.10 GHz)
Max. Cores

Dual Intel® CPU

Xeon® 4th Gen.
Gold 6430

32 Cores

Base: 2.10 GHz
(Turbo: 3.40 GHz)
Balanced

Dual Intel® CPU

Xeon® 4th Gen.
Gold 5418Y

24 Cores

Base: 2.00 GHz
(Turbo: 3.80 GHz)
Entry Level

Dual Intel® CPU

Xeon® 4th Gen.
Gold 5416S

16 Cores

Base: 2.00 GHz
(Turbo: 4.00 GHz)
Lowest Price

Dual Intel® CPU

Xeon® 4th Gen.
Silver 4410Y

12 Cores

Base: 2.00 GHz
(Turbo: 3.90 GHz)
Storage Options Hybrid

12x HDDs

8 to 12 TB
Hybrid2

6x HDDs + 6x SSDs

8 to 12 TB HDD + 1.92, 3.84 or 7.68 TB SSD
All-flash

6 or 12x SSDs

3.84 to 7.68 TB
Net Capacity * Hybrid: 43.2 to 64.8 TB Hybrid2: 21.6 to 32.4 TB + 5.18 to 20.73 TB All-flash: 10.36 to 41.47 TB
Effective Capacity ** Hybrid: 64.8 to 97.2 TB Hybrid2: 32.4 to 48.6 TB + 7.77 to 31.10 TB All-flash: 15.6 to 62.2 TB
OS Drives Hybrid/Hybrid2:2x SSDs [480 GB] All-flash:2x SSDs [240 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 2048 GB DDR5 @ 4800 Mbps
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card

Chassis 2U, rack-mountable, 12 Bays 3.5”
Connectivity 2x 10 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on*** Up to 2x Dual-Port 10 or 25 GbE, SFP+ or BASE-T (RJ45)
Power 2 x 920 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 89 mm, W: 437 mm, D: 647 mm, W: ~25 kg
Cooling 3000 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

*The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

**Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

*** With 2x PCIe expansion slots, there are several possible add-on configurations: 1x Network Card + 1x JBOD Controller, 2x Network Cards or 2x JBOD Controllers.

HYPER Core 2000 AF G4

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Performance-intensive Virtualized Applications and Databases
Compute Options Highest Frequency

Single Intel® CPU

Xeon® 4th Gen.
Gold 5420+

28 Cores

Base: 2.00 GHz
(Turbo: 4.10 GHz)
Max. Cores

Single Intel® CPU

Xeon® 4th Gen.
Gold 6430

32 Cores

Base: 2.10 GHz
(Turbo: 3.40 GHz)
Balanced

Single Intel® CPU

Xeon® 4th Gen.
Gold 5418Y

24 Cores

Base: 2.00 GHz
(Turbo: 3.80 GHz)
Entry Level

Single Intel® CPU

Xeon® 4th Gen.
Gold 5416S

16 Cores

Base: 2.00 GHz
(Turbo: 4.00 GHz)
Lowest Price

Single Intel® CPU

Xeon® 4th Gen.
Silver 4410Y

12 Cores

Base: 2.00 GHz
(Turbo: 3.90 GHz)
Storage Options All-flash
4x SSDs 8x SSDs
1.92, 3.84 or 7.68 TB
Net Capacity * With 4x SSDs 3.45 to 13.82 TB With 8x SSDs 5.18 to 20.73 TB
Effective Capacity ** With 4x SSDs: 5.18 to 20.73 TB With 8x SSDs: 10.36 to 41.47 TB
OS Drives All-flash:2x SSDs [240 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 1024 GB DDR5 @ 4800 Mbps
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card

Chassis 1U, rack-mountable, 10 Bays 2.5”
Connectivity 2x 10 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on*** Up to 2x Dual-Port 10 or 25 GbE, SFP+ or BASE-T (RJ45)
Power 2 x 860 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 43 mm, W: 437 mm, D: 597 mm, W: ~20 kg
Cooling 2000 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

*** With 2x PCIe expansion slots, there are several possible add-on configurations: 1x Network Card + 1x JBOD Controller, 2x Network Cards or 2x JBOD Controllers.

HYPER Core 2000 H/H2 G4

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Small business environments and remote or branch offices (ROBO).
Compute Options Highest Frequency

Single Intel® CPU

Xeon® 3rd Gen.
Gold 5320+

20 Cores

Base: 2.40 GHz
(Turbo: 4.20 GHz)
Max. Cores

Single Intel® CPU

Xeon® 3rd Gen.
Gold 5320

26 Cores

Base: 2.20 GHz
(Turbo: 3.40 GHz)
Balanced

Single Intel® CPU

Xeon® 3rd Gen.
Gold 4316

20 Cores

Base: 2.30 GHz
(Turbo: 3.40 GHz)
Entry Level

Single Intel® CPU

Xeon® 3rd Gen.
Gold 4314

16 Cores

Base: 2.40 GHz
(Turbo: 3.40 GHz)
Lowest Price

Single Intel® CPU

Xeon® 3rd Gen.
Silver 4310

12 Cores

Base: 2.10 GHz
(Turbo: 3.30 GHz)
Storage Options Hybrid

4x HDDs

8 or 12 TB
Hybrid2

2x HDDs + 2x SSDs

8 or 12 TB HDDs + 1.92, 3.84 or 7.68 TB SSDs
Net Capacity * Hybrid: 14.4 to 21.6 TB Hybrid2: 7.2 to 10.8 TB + 1.72 to 6.91 TB
Effective Capacity ** Hybrid: 21.6 to 32.4 TB Hybrid2: 10.8 to 16.2 TB + 2.58 to 10.36 TB
OS Drives Hybrid/Hybrid2:2x SSDs [480 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 512 GB DDR4 @ 3200 Mbps
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card

Chassis 1U, rack-mountable, 4 Bays 3.5” + 2 Bays 2.5” for OS
Connectivity 2x 10 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on*** Up to 2x Dual-Port 10 or 25 GbE, SFP+ or BASE-T (RJ45)
Power 2 x 500 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 43 mm, W: 437 mm, D: 650 mm, W: ~20 kg
Cooling 1500 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

*** With 2x PCIe expansion slots, there are several possible add-on configurations: 1x Network Card + 1x JBOD Controller, 2x Network Cards or 2x JBOD Controllers.

HYPER Echo Hybrid/All-flash G2

Technical Specifications

HYPER Echo Front View HYPER Echo Back View
Use Case Cyber Vaulting, Data Protection, Disaster Recovery, Test & Development Environments.
Compute Options Highest Frequency

Dual Intel® CPU

Xeon® 4th Gen.
Gold 5420+

28 Cores

Base: 2.00 GHz
(Turbo: 4.10 GHz)
Max. Cores

Dual Intel® CPU

Xeon® 4th Gen.
Gold 6430

32 Cores

Base: 2.10 GHz
(Turbo: 3.40 GHz)
Balanced

Dual Intel® CPU

Xeon® 4th Gen.
Gold 5418Y

24 Cores

Base: 2.00 GHz
(Turbo: 3.80 GHz)
Entry Level

Dual Intel® CPU

Xeon® 4th Gen.
Gold 5416S

16 Cores

Base: 2.00 GHz
(Turbo: 4.00 GHz)
Lowest Price

Dual Intel® CPU

Xeon® 4th Gen.
Silver 4410Y

12 Cores

Base: 2.00 GHz
(Turbo: 3.90 GHz)
Storage Options Hybrid

10x HDDs

12 TB
All-flash

6 or 10x SSDs

3.84, 7,68 or 15.36 TB
Net Capacity * Hybrid: 56.4 TB All-flash: 10.8 to 72.2 TB
Effective Capacity ** Hybrid: 84.6 TB All-flash: 16.2 to 108.3
Deduplication Devices 2x NVMe [3.84 TB] (metadata offload)
OS Drives Hybrid:2x SSDs [480 GB] All-flash:2x SSDs [240 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 2048 GB DDR5 @ 4800 Mbps
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card

Chassis 2U, rack-mountable, 12 Bays 3.5” + 2 Bays 2.5” for OS
Connectivity 2x 10 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on*** Up to 2x Dual-Port 10 or 25 GbE, SFP+ or BASE-T (RJ45)
Power 2 x 920 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 89 mm, W: 437 mm, D: 647 mm, W: ~25 kg
Cooling 3000 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

*The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

**Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

*** With 2x PCIe expansion slots, there are several possible add-on configurations: 1x Network Card + 1x JBOD Controller, 2x Network Cards or 2x JBOD Controllers.

HYPER Core 1000 AF G5

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Small business environments and remote or branch offices (ROBO).
Compute Options Single AMD® CPU
CPU Name AMD 7303P
No. of Cores 16 Cores
Clock Base: 2.40 GHz (Turbo: 3.40 GHz)
Storage Options All-flash
Number of drives 2x SSDs 4x SSDs
Disk Size 1.92 or 3.84 TB
Net Capacity * With 2x SSDs: 1.72 to 3.45 TB With 4x SSDs: 3.45 to 6.91 TB
Effective Capacity ** With 2x SSDs: 2.58 to 5.17 TB With 4x SSDs: 5.17 to 10.36 TB
OS Drives 1x NVMe [512 GB] (Shared with the Hypervisor)
Hypervisor Drive 1x NVMe [512 GB] (Shared with SynetoOS)
RAM Options 128 GB up to 256 GB DDR4 @ 3200 Mbps (32 GB reserved for adaptive in-memory data cache)
Expandability Up to 1x Add-on NIC. No JBOD expandability.

Chassis 1U, rack-mountable, 4 Bays 3.5”
Connectivity 2x 1 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on 1x Dual-Port 10 GbE, SFP+ or BASE-T (RJ45) or
1x Quad-Port 10 GbE BASE-T (RJ45) or
1x Quad-Port 1 GbE BASE-T (RJ45).
Power 2 x 400 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 43 mm, W: 437 mm, D: 507 mm, W: ~18 kg
Cooling 1500 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

HYPER Core 1000T AF G5

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Small business environments and remote or branch offices (ROBO).
Compute Options Single AMD® CPU
CPU Name AMD 7303P
No. of Cores 16 Cores
Clock Base: 2.40 GHz (Turbo: 3.40 GHz)
Storage Options All-flash
Number of drives 2x SSDs 4x SSDs
Disk Size 1.92 or 3.84 TB
Net Capacity * With 2x SSDs: 1.72 to 3.45 TB With 4x SSDs: 3.45 to 6.91 TB
Effective Capacity ** With 2x SSDs: 2.58 to 5.17 TB With 4x SSDs: 5.17 to 10.36 TB
OS Drives 1x NVMe [512 GB] (Shared with the Hypervisor)
Hypervisor Drive 1x NVMe [512 GB] (Shared with SynetoOS)
RAM Options 128 GB up to 256 GB DDR4 @ 3200 Mbps (32 GB reserved for adaptive in-memory data cache)
Expandability Up to 3x Add-on NIC. No JBOD expandability.

Chassis Tower, 4 Bays 3.5”
Connectivity 2x 1 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on Up to 3 add-on cards:
Dual-Port 10 GbE, SFP+ or BASE-T (RJ45) or
Quad-Port 10 GbE, BASE-T (RJ45) or
Quad-Port 1 GbE, BASE-T (RJ45).
Power Dual, 700 W (reduntant, hot-swap), 100-240 V, 50-60 Hz or
Dual, 5000 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Noise Level Silent (< 30 dB)
Dimensions H: 426 mm, W: 178 mm, D: 531 mm, W: ~18 kg
Cooling 1500 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

HYPER Core 2000T H/H2/AF G5

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Small Private Clouds, Virtualized Applications and Databases, ROBO, Data Protection.
Compute Options Max. Frequency Max. Cores Balanced Entry Level Lowest Price
Number of CPUs Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU
CPU Name Xeon®
Gold 5320H
Xeon®
Gold 5320
Xeon®
Gold 4316H
Xeon®
Gold 4314H
Xeon®
Gold 4310H
No. of Cores Xeon®
20 Cores
Xeon®
26 Cores
Xeon®
20 Cores
Xeon®
16 Cores
Xeon®
12 Cores
Clock Base: 2.40 GHz
(Turbo: 4.20 GHz)
Base: 2.20 GHz
(Turbo: 3.40 GHz)
Base: 2.30 GHz
(Turbo: 3.40 GHz)
Base: 2.40 GHz
(Turbo: 3.40 GHz)
Base: 2.10 GHz
(Turbo: 3.30 GHz)
Compute Options Max. Frequency

Single Intel® CPU

Xeon®
Gold 5320H

20 Cores

Base: 2.40 GHz
(Turbo: 4.20 GHz)
Max. Cores

Single Intel® CPU

Xeon®
Gold 5320

26 Cores

Base: 2.20 GHz
(Turbo: 3.40 GHz)
Balanced

Single Intel® CPU

Xeon®
Silver 4316

20 Cores

Base: 2.30 GHz
(Turbo: 3.40 GHz)
Entry Level

Single Intel® CPU

Xeon®
Silver 4314

16 Cores

Base: 2.40 GHz
(Turbo: 3.40 GHz)
Lowest Price

Single Intel® CPU

Xeon®
Silver 4310

12 Cores

Base: 2.10 GHz
(Turbo: 3.30 GHz)
Storage Options Hybrid

4x HDDs

8 to 12 TB
Hybrid2

2x HDDs + 2x SSDs

8 to 12 TB HDD + 1.92, 3.84 or 7.68 TB SSD
All-flash

2 or 4x SSDs

1.92,3.84 to 7.68 TB
Net Capacity * Hybrid: 14.4 to 21.6 TB Hybrid2: 7.2 to 10.8 TB + 1.72 to 6.91 TB All-flash: 3.45 to 27.64 TB
Effective Capacity ** Hybrid: 21.6 to 32.4 TB Hybrid2: 10.8 to 16.2 TB + 2.58 to 10.36 TB All-flash: 5.18 to 41.47 TB
OS Drives Hybrid/Hybrid2:2x SSDs [480 GB] All-flash:2x SSDs [240 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 512 GB DDR4 @ 3200 Mbps (32 GB reserved for adaptive in-memory data cache)
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card

Chassis Tower, 4 Bays 3.5”
Connectivity 2x 1 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on Up to 3 add-on cards:
Dual-Port 10 GbE, SFP+ or BASE-T (RJ45) or
Quad-Port 10 GbE, BASE-T (RJ45) or
Quad-Port 1 GbE, BASE-T (RJ45).
Power Dual, 700 W (reduntant, hot-swap), 100-240 V, 50-60 Hz or
Dual, 5000 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Noise Level Silent (< 30 dB)
Dimensions H: 426 mm, W: 178 mm, D: 531 mm, W: ~18 kg
Cooling 1500 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.