Customer Support

Customer Support

Simple, fast and safe support for your Syneto. You won’t need us often, but we’re always here for you!

HELP CENTER
syneto-website-2023-support-page-cover-image-export-3-grey

Your Syneto benefits from a comprehensive customer
support and hardware plan which is built on a foundation of
simplicity, speed and security

 

  • Dedicated multi-channel support (web portal, remote, telephone).
  • Complete hardware & software coverage (on-site and remote).
  • Multiple, scalable support plans (for organizations of all sizes).
  • Multiple language support (English, Italian and Spanish)
  • 98% customer satisfaction rating (2021 data).
  •  
  • “Syneto customer support engineers were very responsive.” “The ticket was picked up quickly and the issue solved in record time. Awesome service!”
    Alberto Radaelli
    IT Manager BT Group

Syneto Support Phone Numbers

We want to offer you the support you deserve. That’s why our support specialists are available 24/7, with local language support in Italian, Spanish and English. So, how can we help you today?

For customer support in Italian call the number below:

+39 030 553 7125

For customer support in Spanish call the number below:

+34 910 78 33 19

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HYPER Core 3000 H/H2/AF G4

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Mid-size to Large Private Clouds, CPU & Storage Demanding Applications, BC-DR, File Storage.
Supported Hypervisors Syneto Hyperion, VMware vSphere
Compute Options Highest Frequency
Dual Intel® CPU
Xeon® 4th Gen.
Gold 5520+
28 Cores
Base: 2.20 GHz
(Turbo: 4.00 GHz)		 Max. Cores
Dual Intel® CPU
Xeon® 4th Gen.
Gold 6530
32 Cores
Base: 2.10 GHz
(Turbo: 2.70 GHz)		 Balanced
Dual Intel® CPU
Xeon® 4th Gen.
Silver 4516Y
24 Cores
Base: 2.20 GHz
(Turbo: 2.90 GHz)		 Entry Level
Dual Intel® CPU
Xeon® 4th Gen.
Silver 4514Y
16 Cores
Base: 2.00 GHz
(Turbo: 2.60 GHz)		 Lowest Price
Dual Intel® CPU
Xeon® 4th Gen.
Silver 4510
12 Cores
Base: 2.40 GHz
(Turbo: 3.30 GHz)
Storage Options Hybrid
12x HDDs
8 to 12 TB 		Hybrid2
6x HDDs + 6x SSDs
8 to 12 TB HDD + 1.92, 3.84 or 7.68 TB SSD 		All-flash
6 or 12x SSDs
3.84 to 7.68 TB
Net Capacity * Hybrid: 43.2 to 64.8 TB Hybrid2: 21.6 to 32.4 TB + 5.18 to 20.73 TB All-flash: 10.36 to 41.47 TB
Effective Capacity ** Hybrid: 64.8 to 97.2 TB Hybrid2: 32.4 to 48.6 TB + 7.77 to 31.10 TB All-flash: 15.6 to 62.2 TB
OS Drives Hybrid/Hybrid2:2x SSDs [480 GB] All-flash:2x SSDs [240 GB]
Hypervisor Drive *** 1x NVMe [512 GB]
RAM Options 256 GB up to 2048 GB DDR5 @ 4800 Mbps
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card preinstalled.
Chassis 2U, rack-mountable, 12 Bays 3.5”+ 2 Bays 2.5” for OS
Connectivity 2x 10 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on Up to 2x Dual-Port 10 or 25 GbE, SFP+ or BASE-T (RJ45)
Power 2 x 920 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 89 mm, W: 437 mm, D: 647 mm, W: ~25 kg - Min. mounting depth: 673 mm (26.5”) Max. mounting depth: 924 mm (36.4”)
Cooling 3000 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

*The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

**Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

***Only used with VMware vSphere Hypervisor.

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HYPER Core 2000 AF G4

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Performance-intensive Virtualized Applications and Databases
Supported Hypervisors Syneto Hyperion, VMware vSphere
Compute Options Highest Frequency
Single Intel® CPU
Xeon® 4th Gen.
Gold 5520+
28 Cores
Base: 2.20 GHz
(Turbo: 4.00 GHz)		 Max. Cores
Single Intel® CPU
Xeon® 4th Gen.
Gold 6530
32 Cores
Base: 2.20 GHz
(Turbo: 2.90 GHz)		 Balanced
Single Intel® CPU
Xeon® 4th Gen.
Silver 4516Y+
24 Cores
Base: 2.20 GHz
(Turbo: 2.90 GHz)		 Entry Level
Single Intel® CPU
Xeon® 4th Gen.
Silver 4514Y
16 Cores
Base: 2.00 GHz
(Turbo: 2.60 GHz)		 Lowest Price
Single Intel® CPU
Xeon® 4th Gen.
Silver 4510
12 Cores
Base: 2.40 GHz
(Turbo: 3.30 GHz)
Storage Options All-flash
4x SSDs 8x SSDs
1.92, 3.84 or 7.68 TB
Net Capacity * With 4x SSDs 3.45 to 13.82 TB With 8x SSDs 5.18 to 20.73 TB
Effective Capacity ** With 4x SSDs: 5.18 to 20.73 TB With 8x SSDs: 10.36 to 41.47 TB
OS Drives All-flash:2x SSDs [240 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 1024 GB DDR5 @ 4800 Mbps
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card
Chassis 1U, rack-mountable, 10 Bays 2.5”
Connectivity 2x 10 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on*** Up to 2x Dual-Port 10 or 25 GbE, SFP+ or BASE-T (RJ45)
Power 2 x 860 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 43 mm, W: 437 mm, D: 597 mm, W: ~20 kg - Min. mounting depth: 651 mm (25.6”) Max. mounting depth: 839 mm (33.05”)
Cooling 2000 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

*** With 2x PCIe expansion slots, there are several possible add-on configurations: 1x Network Card + 1x JBOD Controller, 2x Network Cards or 2x JBOD Controllers.

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HYPER Core 2000 H/H2 G4

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Small business environments and remote or branch offices (ROBO).
Compute Options Highest Frequency
Single Intel® CPU
Xeon® 3rd Gen.
Gold 5320H
20 Cores
Base: 2.40 GHz
(Turbo: 4.20 GHz)		 Max. Cores
Single Intel® CPU
Xeon® 3rd Gen.
Gold 5320
26 Cores
Base: 2.20 GHz
(Turbo: 3.40 GHz)		 Balanced
Single Intel® CPU
Xeon® 3rd Gen.
Silver 4316
20 Cores
Base: 2.30 GHz
(Turbo: 3.40 GHz)		 Entry Level
Single Intel® CPU
Xeon® 3rd Gen.
Silver 4314
16 Cores
Base: 2.40 GHz
(Turbo: 3.40 GHz)		 Lowest Price
Single Intel® CPU
Xeon® 3rd Gen.
Silver 4310
12 Cores
Base: 2.10 GHz
(Turbo: 3.30 GHz)
Storage Options Hybrid
4x HDDs
8 or 12 TB 		Hybrid2
2x HDDs + 2x SSDs
8 or 12 TB HDDs + 1.92, 3.84 or 7.68 TB SSDs
Net Capacity * Hybrid: 14.4 to 21.6 TB Hybrid2: 7.2 to 10.8 TB + 1.72 to 6.91 TB
Effective Capacity ** Hybrid: 21.6 to 32.4 TB Hybrid2: 10.8 to 16.2 TB + 2.58 to 10.36 TB
OS Drives Hybrid/Hybrid2:2x SSDs [480 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 512 GB DDR4 @ 3200 Mbps
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card
Chassis 1U, rack-mountable, 4 Bays 3.5” + 2 Bays 2.5” for OS
Connectivity 2x 10 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on*** Up to 2x Dual-Port 10 or 25 GbE, SFP+ or BASE-T (RJ45)
Power 2 x 500 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 43 mm, W: 437 mm, D: 650 mm, W: ~20 kg - Min. mounting depth: 651 mm (25.6”) Max. mounting depth: 839 mm (33.05”)
Cooling 1500 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

*** With 2x PCIe expansion slots, there are several possible add-on configurations: 1x Network Card + 1x JBOD Controller, 2x Network Cards or 2x JBOD Controllers.

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HYPER Echo Hybrid/All-flash G2

Technical Specifications

HYPER Echo Front View HYPER Echo Back View
Use Case Cyber Vaulting, Data Protection, Disaster Recovery, Test & Development Environments.
Supported Hypervisors VMware vSphere
Compute Options Highest Frequency
Dual Intel® CPU
Xeon® 4th Gen.
Gold 5520+
28 Cores
Base: 2.20 GHz
(Turbo: 4.00 GHz)		 Max. Cores
Dual Intel® CPU
Xeon® 4th Gen.
Gold 6530
32 Cores
Base: 2.10 GHz
(Turbo: 2.70 GHz)		 Balanced
Dual Intel® CPU
Xeon® 4th Gen.
Silver 4516Y+
24 Cores
Base: 2.20 GHz
(Turbo: 2.90 GHz)		 Entry Level
Dual Intel® CPU
Xeon® 4th Gen.
Silver 4514Y
16 Cores
Base: 2.00 GHz
(Turbo: 2.60 GHz)		 Lowest Price
Dual Intel® CPU
Xeon® 4th Gen.
Silver 4510
12 Cores
Base: 2.40 GHz
(Turbo: 3.30 GHz)
Storage Options Hybrid
10x HDDs
12 TB 		All-flash
6 or 10x SSDs
3.84, 7,68 or 15.36 TB
Net Capacity * Hybrid: 56.4 TB All-flash: 10.8 to 72.2 TB
Effective Capacity ** Hybrid: 84.6 TB All-flash: 16.2 to 108.3
Deduplication Devices 2x NVMe [3.84 TB] (metadata offload)
OS Drives Hybrid:2x SSDs [480 GB] All-flash:2x SSDs [240 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 2048 GB DDR5 @ 4800 Mbps
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card
Chassis 2U, rack-mountable, 12 Bays 3.5” + 2 Bays 2.5” for OS
Connectivity 2x 10 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Power 2 x 920 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 89 mm, W: 437 mm, D: 647 mm, W: ~25 kg - Min. mounting depth: 673 mm (26.5”) Max. mounting depth: 924 mm (36.4”)
Cooling 3000 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

*The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

**Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

✕

HYPER Core 1000 AF G5

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Small business environments and remote or branch offices (ROBO).
Compute Options Single AMD® CPU
CPU Name AMD 7303P
No. of Cores 16 Cores
Clock Base: 2.40 GHz (Turbo: 3.40 GHz)
Storage Options All-flash
Number of drives 2x SSDs 4x SSDs
Disk Size 1.92 or 3.84 TB
Net Capacity * With 2x SSDs: 1.72 to 3.45 TB With 4x SSDs: 3.45 to 6.91 TB
Effective Capacity ** With 2x SSDs: 2.58 to 5.17 TB With 4x SSDs: 5.17 to 10.36 TB
OS Drives 1x NVMe [512 GB] (Shared with the Hypervisor)
Hypervisor Drive 1x NVMe [512 GB] (Shared with SynetoOS)
RAM Options 128 GB up to 256 GB DDR4 @ 3200 Mbps (32 GB reserved for adaptive in-memory data cache)
Expandability Up to 1x Add-on NIC. No JBOD expandability.
Chassis 1U, rack-mountable, 4 Bays 3.5”
Connectivity 2x 1 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on 1x Dual-Port 10 GbE, SFP+ or BASE-T (RJ45) or
1x Quad-Port 10 GbE BASE-T (RJ45) or
1x Quad-Port 1 GbE BASE-T (RJ45).
Power 2 x 400 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Dimensions H: 43 mm, W: 437 mm, D: 507 mm, W: ~18 kg
Cooling 1500 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

✕

HYPER Core 1000T AF G5

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Small business environments and remote or branch offices (ROBO).
Compute Options Single AMD® CPU
CPU Name AMD 7303P
No. of Cores 16 Cores
Clock Base: 2.40 GHz (Turbo: 3.40 GHz)
Storage Options All-flash
Number of drives 2x SSDs 4x SSDs
Disk Size 1.92 or 3.84 TB
Net Capacity * With 2x SSDs: 1.72 to 3.45 TB With 4x SSDs: 3.45 to 6.91 TB
Effective Capacity ** With 2x SSDs: 2.58 to 5.17 TB With 4x SSDs: 5.17 to 10.36 TB
OS Drives 1x NVMe [512 GB] (Shared with the Hypervisor)
Hypervisor Drive 1x NVMe [512 GB] (Shared with SynetoOS)
RAM Options 128 GB up to 256 GB DDR4 @ 3200 Mbps (32 GB reserved for adaptive in-memory data cache)
Expandability Up to 3x Add-on NIC. No JBOD expandability.
Chassis Tower, 4 Bays 3.5”
Connectivity 2x 1 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on Up to 3 add-on cards:
Dual-Port 10 GbE, SFP+ or BASE-T (RJ45) or
Quad-Port 10 GbE, BASE-T (RJ45) or
Quad-Port 1 GbE, BASE-T (RJ45).
Power Dual, 700 W (reduntant, hot-swap), 100-240 V, 50-60 Hz or
Dual, 5000 W (redundant, hot-swap), 100-240 V, 50-60 Hz
Noise Level Silent (< 30 dB)
Dimensions H: 426 mm, W: 178 mm, D: 531 mm, W: ~18 kg
Cooling 1500 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

HYPER Core Side View
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HYPER Core 2000T H/H2/AF G4

Technical Specifications

HYPER Core Front View HYPER Core Back View
Use Case Small Private Clouds, Virtualized Applications and Databases, ROBO, Data Protection.
Compute Options Max. Frequency Max. Cores Balanced Entry Level Lowest Price
Number of CPUs Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU
CPU Name Xeon®
Gold 5320H		 Xeon®
Gold 5320		 Xeon®
Gold 4316H		 Xeon®
Gold 4314H		 Xeon®
Gold 4310H
No. of Cores Xeon®
20 Cores		 Xeon®
26 Cores		 Xeon®
20 Cores		 Xeon®
16 Cores		 Xeon®
12 Cores
Clock Base: 2.40 GHz
(Turbo: 4.20 GHz)		 Base: 2.20 GHz
(Turbo: 3.40 GHz)		 Base: 2.30 GHz
(Turbo: 3.40 GHz)		 Base: 2.40 GHz
(Turbo: 3.40 GHz)		 Base: 2.10 GHz
(Turbo: 3.30 GHz)
Compute Options Max. Frequency
Single Intel® CPU
Xeon®
Gold 5320H
20 Cores
Base: 2.40 GHz
(Turbo: 4.20 GHz)		 Max. Cores
Single Intel® CPU
Xeon®
Gold 5320
26 Cores
Base: 2.20 GHz
(Turbo: 3.40 GHz)		 Balanced
Single Intel® CPU
Xeon®
Silver 4316
20 Cores
Base: 2.30 GHz
(Turbo: 3.40 GHz)		 Entry Level
Single Intel® CPU
Xeon®
Silver 4314
16 Cores
Base: 2.40 GHz
(Turbo: 3.40 GHz)		 Lowest Price
Single Intel® CPU
Xeon®
Silver 4310
12 Cores
Base: 2.10 GHz
(Turbo: 3.30 GHz)
Storage Options Hybrid
4x HDDs
8 to 12 TB 		Hybrid2
2x HDDs + 2x SSDs
8 to 12 TB HDD + 1.92, 3.84 or 7.68 TB SSD 		All-flash
2 or 4x SSDs
1.92,3.84 to 7.68 TB
Net Capacity * Hybrid: 14.4 to 21.6 TB Hybrid2: 7.2 to 10.8 TB + 1.72 to 6.91 TB All-flash: 3.45 to 27.64 TB
Effective Capacity ** Hybrid: 21.6 to 32.4 TB Hybrid2: 10.8 to 16.2 TB + 2.58 to 10.36 TB All-flash: 5.18 to 41.47 TB
OS Drives Hybrid/Hybrid2:2x SSDs [480 GB] All-flash:2x SSDs [240 GB]
Hypervisor Drive 1x NVMe [512 GB]
RAM Options 128 GB up to 512 GB DDR4 @ 3200 Mbps (32 GB reserved for adaptive in-memory data cache)
Expandability Up to 2x Syneto Expansion Shelves (JBODs) with Add-on Controller Card
Chassis Tower, 4 Bays 3.5”
Connectivity 2x 1 GbE RJ45 (autosense) + 1x 1 GbE RJ45 (IPMI)
Add-on Up to 3 add-on cards:
Dual-Port 10 GbE, SFP+ or BASE-T (RJ45) or
Quad-Port 10 GbE, BASE-T (RJ45) or
Quad-Port 1 GbE, BASE-T (RJ45).
Power Dual, 700 W (reduntant, hot-swap), 100-240 V, 50-60 Hz
Noise Level Silent (< 30 dB)
Dimensions H: 426 mm, W: 178 mm, D: 531 mm, W: ~18 kg
Cooling 1500 BTU/hour (maximum)
Temp. & Humidity 5°C - 35°C (50°F - 95°F) | 8% - 90% (non-condensing)

* The net capacity gives you a realistic estimate by factoring the capacity reduction caused by vendors reporting disk sizes in decimal units (1KB = 1000 bytes), while OS uses binary units (1KB = 1024 bytes) plus space reserved by the file system for internal service processes.

** Effective Capacity: calculated using a conservative 1.5x compression ratio. Effective capacity varies depending on types of data stored.

HYPER Core Side View
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Hyperion Beta Test Program Terms and Conditions

1. Introduction

Welcome to the SynetoOS 6 beta test program (hereafter the “Product”). By participating in this program, you agree to abide by the following Terms and Conditions.

2. Eligibility

Participation in the beta testing program is voluntary and reserved for users selected by SYNETO.

3. Purpose of Beta Testing

The purpose of the beta testing program is to identify and resolve any problems, improve the functionality of the Product, suggest new features before its official release.

4. Use of the Product

Participants may use the Product for testing and feedback purposes only. The use of the Product for commercial or other unauthorized purposes is prohibited.

5. Feedback

You agree to provide accurate and detailed feedback regarding the Product. Feedback may include bug reports, suggestions for improvement, and other helpful comments.

SYNETO may use the feedback to improve the Product without any obligation to you.

6. Confidentiality

You agree to keep all information about the Product confidential during and after the beta testing program.

This includes, but is not limited to, technical information, functionality, and any bugs found.

7. Intellectual Property

All intellectual property rights related to the Product belong to SYNETO. The participation in the beta testing program does not confer any intellectual property rights.

8. Limitation of Liability

The Product is provided “as is” without any warranty. SYNETO will not be responsible for any damages resulting from the use of the Product during the beta testing program.

9. Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. The changes will be communicated to participants and will be effective immediately.

10. Withdrawal from the Program

You may withdraw from the beta testing program at any time by notifying us at beta@syneto.eu. SYNETO reserves the right to terminate your participation in the program at any time and for any reason.

11. Contact

If you have any questions or concerns regarding these Terms and Conditions, you may contact us at beta@syneto.eu.

 

Accept and Close