Your Syneto benefits from a comprehensive customer
support and hardware plan which is built on a foundation of
simplicity, speed and security
- Dedicated multi-channel support (web portal, remote, telephone).
- Complete hardware & software coverage (on-site and remote).
- Multiple, scalable support plans (for organizations of all sizes).
- Multiple language support (English, Italian and Spanish)
- 98% customer satisfaction rating (2021 data).
SerenITy. Relax, we’ve got this!
Syneto Support Phone Numbers
We want to offer you the support you deserve. That’s why our support specialists are available 24/7, with local language support in Italian, Spanish and English. So, how can we help you today?
For customer support in Italian call the number below:
+39 030 553 7125
For customer support in Spanish call the number below:
+34 910 78 33 19
Customer support plans
At Syneto, we understand that our customers rely on efficiency and uptime for all ofour technologies.
We have therefore extended the following support services to all of our customers, for all available support plans.
Micro companies, basic infrastructures
Standard time
09:00 > 18:00 (Mon > Fri)
Extended time
H24 / 365 days per year
✘
First response
Analysis and 1° level response
P1-P2-P3-P4: 2 hours
Software updates
Release, update and patch SynetoOS
Hardware maintenance
Server and components replacement
✘
Remote assistance
SupRemo® remote assistance
Hypervisor Support
Assistance on VMware® issues
Cloud Gate service
Cloud backup of your data
Add-on
SerenITy service
Pro-active server monitoring
✘
Reports and analyzes
Root cause and performance analysis
Add-on
Phone support
Dedicated toll-free number 24/7
✘
Small-medium companies, standard infrastructures
Standard time
09:00 > 18:00 (Mon > Fri)
Extended time
H24 / 365 days per year
✘
First response
Analysis and 1° level response
P1: 1 hour
P2-P3-P4: 2 hours
Software update
Release, update and patch SynetoOS
Hardware maintenance
Server and components replacement
On-site
Remote assistance
SupRemo® remote assistance
Hypervisor Support
Assistance on VMware® issues
Cloud Gate service
Cloud backup of your data
Add-on
SerenITy service
Pro-active server monitoring
✔
Reports and analyzes
Root cause and performance analysis
Add-on
Phone support
Dedicated toll-free number 24/7
✘
Medium-large companies, critical infrastructures
Standard time
09:00 > 18:00 (Mon > Fri)
Extended time
H24 / 365 days per year
✔
First response
Analysis and 1° level response
P1: 30 minutes
P2-P3-P4: 1 hour
Software update
Release, update and patch SynetoOS
Hardware maintenance
Server and components replacement
On-site
Remote assistance
SupRemo® remote assistance
Hypervisor support
Assistance on VMware® issues
Cloud Gate service
Cloud backup of your data
Add-on
SerenITy service
Pro-active server monitoring
✔
Reports and analysis
Root cause and performance analysis
✔
Phone support
Dedicated toll-free number 24/7
✔
Syneto Customer Support Resources
You won’t need us often, but we’re always here for you! Because we go above and beyond simple support.
Resources, including extensive product documentation, user manuals, advisories and other helpful information are available on the support portal on your Syneto Central cloud account.
Download the Support Quick Reference Guide for an in-depth look at the Syneto support services.