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Your Syneto benefits from a comprehensive customer
support and hardware plan which is built on a foundation of
simplicity, speed and security
SerenITy. Relax, we’ve got this!
Syneto Support Phone Numbers
We want to offer you the support you deserve. That’s why our support specialists are available 24/7, with local language support in Italian, Spanish and English. So, how can we help you today?
![ita](https://syneto.eu/wp-content/uploads/2023/02/ita-1.png)
For customer support in Italian call the number below:
+39 030 553 7125
![spa](https://syneto.eu/wp-content/uploads/2023/02/spa.png)
For customer support in Spanish
call the number below:
+34 910 78 33 19
![uk](https://syneto.eu/wp-content/uploads/2023/02/uk.png)
If you are calling from the UK and
require assistance in English call:
+44 117 456 5656
![us](https://syneto.eu/wp-content/uploads/2023/02/us.png)
If you are calling from the USA and
require assistance in English call:
+1 929 955 1467
Customer support plans
At Syneto, we understand that our customers rely on efficiency and uptime for all ofour technologies.
We have therefore extended the following support services to all of our customers, for all available support plans.
Micro companies, basic infrastructures
Standard time
09:00 > 18:00 (Mon > Fri)
Company contacts
Number of authorized contacts
2
First response
Analysis and 1° level response
P1-P2-P3-P4: 2 hours
Software updates
Release, update and patch SynetoOS
Hardware maintenance
Server and components replacement
Remote assistance
AnyDesk® remote assistance
SerenITy service
Pro-active server monitoring
Small-medium companies, standard infrastructures
Standard time
09:00 > 18:00 (Mon > Fri)
Company contacts
Number of authorized contacts
4
First response
Analysis and 1° level response
P1: 1 hour
P2-P3-P4: 2 hours
Software update
Release, update and patch SynetoOS
Hardware maintenance
Server and components replacement
on-site
Remote assistance
AnyDesk® remote assistance
SerenITy service
Pro-active server monitoring
Supporto hypervisor
Assistance on VMware® issues
Reports and analyzes
Root cause and performance analysis
Medium-large companies, critical infrastructures
Standard time
09:00 > 18:00 (Mon > Fri)
Extended time
H24 / 365 days per year
Company contacts
Number of authorized contacts
UNLIMITED
First response
Analysis and 1° level response
P1: 30 minutes
P2-P3-P4: 1 hour
Software update
Release, update and patch SynetoOS
Hardware maintenance
Server and components replacement
on-site
Remote assistance
AnyDesk® remote assistance
Servizio SerenITy
Pro-active server monitoring
Hypervisor support
Assistance on VMware® issues
Reports and analysis
Root cause and performance analysis
Phone support
Dedicated and direct Syneto line
Syneto Customer Support Resources
You won’t need us often, but we’re always here for you! Because we go above and beyond simple support.
Resources, including extensive product documentation, user manuals, advisories and other helpful information are available on the support portal on your Syneto Central cloud account.
Download the Support Quick Reference Guide for an in-depth look at the Syneto support services.
![syneto-symphony-new-icon-set-2023_Support](https://syneto.eu/wp-content/uploads/2023/02/syneto-symphony-new-icon-set-2023_Support-1.png)
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