Who Are We? 

Syneto is the European company who modernizes IT infrastructure. It builds an Universal and Resilient Data Management platform that integrates hardware, software, and services into a single ecosystem, an end-to-end solution to run and protect business critical applications and their data: from Edge to Core to the Cloud.

This platform enables organizations to migrate to a new IT model by ensuring that data is managed and protected anytime, anywhere while maintaining a strict zero-trust approach.

It is characterized by a scalable “all-in-one” architecture with private and hybrid cloud deployment models. It leverages hyperconvergence as a means of simplification, overcoming the inefficiencies and complexities typical of traditional architectures composed of servers, storage, backup software, and NAS.

It integrates unparalleled native data protection and disaster recovery functionalities. It surpasses the limitations of traditional backup systems and enables instant data recovery in the event of any physical or logical disaster, including cyber attacks, thanks to its capability to perform infinite immutable and invisible recovery points, combined with intelligent replication.

Syneto solutions are suitable for a wide range of applications and industries and enable organizations to run and protect their applications from the on-premises data centers to the cloud.

We Eliminate the complexity of data management, accelerate the innovation, and protect data as the most valuable treasure. We do this by building an IT infrastructure without compromises: Simplify. Accelerate. Protect.

Technological democratization has always represented a unique value for Syneto: providing Enterprise-level IT technologies to companies of all sizes.

Together, these three pillars form the foundation of our philosophy and guide how we develop products, interact with customers, and contribute to technological progress.

Syneto solutions are available on the market thanks to an excellent network of over 250 certified partners in Europe. More than 5,000 companies trust Syneto including illycaffè, Bianchi, Jermann, Grunland, and Nolan.

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 Who Are You? 

• You have a solid Information Technology background, software, desktop operating systems (Windows, macOS, Linux), hardware, networking, NAS, SAN and virtualization technologies; 
• You have a genuine interest in technology, you are a quick learner with previous experience in support activities, willing to work on a daily basis with software, hardware, bugs and issues to be solved; 
• You possess availability, patience and spirit of collaboration to manage daily interactions with many co-workers and internal departments. 

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 We need your expertise for 

L1/L2 remote support through company’s ticketing system, for the resolution of any technical problem encountered by customers on company’s technologies, both during weekdays and 24/7 rotation. 

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What we need you to do 

• First level support 
  • Provide remote technical support, through ticketing system and by phone; 
  • Constantly monitor and manage the Helpdesk Portal, to immediately intercept any new request. 

• Second level support 
  • Daily perform internal testing to replicate reported issues and finding possible solutions; 
  • Remotely interact with customers and their infrastructures, in Italian language. 

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What skills and experience you need 

• Customer oriented, in particular for technical activities; 
• Excellent communication skills, both verbal and written; 
• Able to listen, collect information and write technical documentation; 
• Able to quickly understand customer needs and propose technical solutions; 
• High energy, result oriented individual who will join an international company; 
• a BS/BA in Computer Engineering or Computer Science; 
• minimum of 3 years working experience in in first and/or second level customers support; 
• Italian, Spanish and English are mandatory. 

Any of the following would be an advantage: 

• VCP-DCV, VCP-NV or VCP-CMA certification for VMware vSphere; 
• Networking implementation and troubleshooting (routing and switching); 
• Linux/Unix scripting or programming skills. 

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If you are passionate about technology and meet the requirements for this role, we would love to hear from you! Please send your CV to CV@syneto.eu and join us in shaping the future of IT solutions.