Beneficios
SerenITy. ¡Relájese, nos ocupamos de todo!
SerenITy es nuestro servicio de asistencia proactiva. Simplifica y acelera la resolución de problemas técnicos, ofrece una experiencia de asistencia personalizada y supervisa de forma inteligente cualquiera de sus soluciones de Syneto.
Experiencia de asistencia simplificada
Las alertas críticas en su Syneto abren automáticamente un tique. Los ingenieros de asistencia de Syneto pueden ponerse en contacto de forma proactiva y empezar a trabajar en el problema de inmediato en función de los datos del sistema de diagnóstico existentes.
Tiempos de resolución reducidos
Con SerenITy, las incidencias se resuelven 40 % más rápido. El servicio monitoriza y analiza los datos del sistema para identificar proactivamente las incidencias. Los ingenieros de asistencia pueden resolverlas incluso antes de que se conviertan en una amenaza para su infraestructura.
Números de teléfono de asistencia de Syneto
Italia
+39 030 553 7125
España
+34 910 78 33 19
Reino Unido
+44 117 456 5656
EE. UU.
+1 929 955 1467
Planes de atención al cliente
Pro Support
Micro companies, basic infrastructures
Standard time (CET)
09:00 > 18:00 (Mon > Fri).
Extended time (CET)
H24 / 365 days per year
Company contacts
2
First response
P1-P2-P3-P4: 2 hours
P1-P2-P3-P4: 2 hours
Software updates
SynetoOS releases, updates and patches
Hardware maintenance
On-site
Remote assistance
TeamViewer® remote assistance
SerenITy service
Pro-active server monitoring
Hypervisor support
Assistance on VMware® issues
Reports and analyzes
Root cause and performance analysis
Phone support
Dedicated and direct Syneto line
Priority 1 (P1)
Emergency - Systems unavailable and fully interrupted productivity. Immediate analysis and resolution is needed in order to restore operations.
Priority 2 (P2)
Critical - Occasional, non-blocking errors, and need to reproduce the effects, which have no impact on productivity.
Priority 3 (P3)
Standard - Problems that cause instability in production systems and general repercussions on business productivity.
Priority 4 (P4)
Low - Inquiries about features, processes and procedures, such as product documentation and general questions.
Cusotmer Support Guide
SuperPro Support
Small-medium companies, standard infrastructures
Standard time (CET)
09:00 > 18:00 (Mon > Fri).
Extended time (CET)
H24 / 365 days per year
Company contacts
4
First response
P1-P2-P3-P4: 1 hour
P1-P2-P3-P4: 2 hours
Software updates
SynetoOS releases, updates and patches
Hardware maintenance
On-site
Remote assistance
TeamViewer® remote assistance
SerenITy service
Pro-active server monitoring
Hypervisor support
Assistance on VMware® issues
Reports and analyzes
Root cause and performance analysis
Phone support
Dedicated and direct Syneto line
Priority 1 (P1)
Emergency - Systems unavailable and fully interrupted productivity. Immediate analysis and resolution is needed in order to restore operations.
Priority 2 (P2)
Critical - Occasional, non-blocking errors, and need to reproduce the effects, which have no impact on productivity.
Priority 3 (P3)
Standard - Problems that cause instability in production systems and general repercussions on business productivity.
Priority 4 (P4)
Low - Inquiries about features, processes and procedures, such as product documentation and general questions.
Cusotmer Support Guide
Mission Critical
Medium-large companies, critical infrastructures
Standard time (CET)
09:00 > 18:00 (Mon > Fri).
Extended time (CET)
H24 / 365 days per year
Company contacts
Unlimited
First response
P1-P2-P3-P4: 30 minutes
P1-P2-P3-P4: 1 hour
Software updates
SynetoOS releases, updates and patches
Hardware maintenance
On-site
Remote assistance
TeamViewer® remote assistance
SerenITy service
Pro-active server monitoring
Hypervisor support
Assistance on VMware® issues
Reports and analyzes
Root cause and performance analysis
Phone support
Dedicated and direct Syneto line
Priority 1 (P1)
Emergency - Systems unavailable and fully interrupted productivity. Immediate analysis and resolution is needed in order to restore operations.
Priority 2 (P2)
Critical - Occasional, non-blocking errors, and need to reproduce the effects, which have no impact on productivity.
Priority 3 (P3)
Standard - Problems that cause instability in production systems and general repercussions on business productivity.
Priority 4 (P4)
Low - Inquiries about features, processes and procedures, such as product documentation and general questions.
Cusotmer Support Guide
Proteja su infraestructura con una asistencia simple y rápida
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