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Una asistencia de nivel superior

SerenITy. ¡Relájese, nos ocupamos de todo!

SerenITy es nuestro servicio de asistencia proactiva. Simplifica y acelera la resolución de problemas técnicos, ofrece una experiencia de asistencia personalizada y supervisa de forma inteligente cualquiera de sus soluciones de Syneto.

Icono de asistencia simplificada

Experiencia de asistencia simplificada

Las alertas críticas en su Syneto abren automáticamente un tique. Los ingenieros de asistencia de Syneto pueden ponerse en contacto de forma proactiva y empezar a trabajar en el problema de inmediato en función de los datos del sistema de diagnóstico existentes.

Icono de tiempos de resolución reducidos

Tiempos de resolución reducidos

Con SerenITy, las incidencias se resuelven 40 % más rápido. El servicio monitoriza y analiza los datos del sistema para identificar proactivamente las incidencias. Los ingenieros de asistencia pueden resolverlas incluso antes de que se conviertan en una amenaza para su infraestructura.

Números de teléfono de asistencia de Syneto

Italia

Asistencia en Italia

+39 030 553 7125

España

Asistencia en España

+34 910 78 33 19

Reino Unido

Asistencia en Reino Unido

+44 117 456 5656

EE. UU.

Asistencia en EE. UU.

+1 929 955 1467

Planes de atención al cliente

Micro companies, basic infrastructures


Standard time (CET)


09:00 > 18:00 (Mon > Fri).


Extended time (CET)


H24 / 365 days per year


Company contacts

2


First response

P1-P2-P3-P4: 2 hours

P1-P2-P3-P4: 2 hours


Software updates


SynetoOS releases, updates and patches


Hardware maintenance


On-site


Remote assistance


TeamViewer® remote assistance


SerenITy service


Pro-active server monitoring


Hypervisor support


Assistance on VMware® issues


Reports and analyzes


Root cause and performance analysis


Phone support


Dedicated and direct Syneto line


Priority 1 (P1)

Emergency - Systems unavailable and fully interrupted productivity. Immediate analysis and resolution is needed in order to restore operations.


Priority 2 (P2)

Critical - Occasional, non-blocking errors, and need to reproduce the effects, which have no impact on productivity.


Priority 3 (P3)

Standard - Problems that cause instability in production systems and general repercussions on business productivity.


Priority 4 (P4)

Low - Inquiries about features, processes and procedures, such as product documentation and general questions.


Cusotmer Support Guide

Small-medium companies, standard infrastructures


Standard time (CET)


09:00 > 18:00 (Mon > Fri).


Extended time (CET)


H24 / 365 days per year


Company contacts

4


First response

P1-P2-P3-P4: 1 hour

P1-P2-P3-P4: 2 hours


Software updates


SynetoOS releases, updates and patches


Hardware maintenance


On-site


Remote assistance


TeamViewer® remote assistance


SerenITy service


Pro-active server monitoring


Hypervisor support


Assistance on VMware® issues


Reports and analyzes


Root cause and performance analysis


Phone support


Dedicated and direct Syneto line


Priority 1 (P1)

Emergency - Systems unavailable and fully interrupted productivity. Immediate analysis and resolution is needed in order to restore operations.


Priority 2 (P2)

Critical - Occasional, non-blocking errors, and need to reproduce the effects, which have no impact on productivity.


Priority 3 (P3)

Standard - Problems that cause instability in production systems and general repercussions on business productivity.


Priority 4 (P4)

Low - Inquiries about features, processes and procedures, such as product documentation and general questions.


Cusotmer Support Guide

Medium-large companies, critical infrastructures


Standard time (CET)


09:00 > 18:00 (Mon > Fri).


Extended time (CET)


H24 / 365 days per year


Company contacts

Unlimited


First response

P1-P2-P3-P4: 30 minutes

P1-P2-P3-P4: 1 hour


Software updates


SynetoOS releases, updates and patches


Hardware maintenance


On-site


Remote assistance


TeamViewer® remote assistance


SerenITy service


Pro-active server monitoring


Hypervisor support


Assistance on VMware® issues


Reports and analyzes


Root cause and performance analysis


Phone support


Dedicated and direct Syneto line


Priority 1 (P1)

Emergency - Systems unavailable and fully interrupted productivity. Immediate analysis and resolution is needed in order to restore operations.


Priority 2 (P2)

Critical - Occasional, non-blocking errors, and need to reproduce the effects, which have no impact on productivity.


Priority 3 (P3)

Standard - Problems that cause instability in production systems and general repercussions on business productivity.


Priority 4 (P4)

Low - Inquiries about features, processes and procedures, such as product documentation and general questions.


Cusotmer Support Guide


Recursos de atención al cliente de Syneto


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